Dear Aromaleigh Customer Service! April 9, 2008
Posted by Miss K in Uncategorized.20 comments
To whom it may concern,
I have been a customer for several years now and I believe your standards need some tweaking - I wish to bring some problems to your attention so they could be corrected.
Recently I placed an order and chose UPS Ground for delivery. I estimated that it would take a couple of days for you to process before shipment. Imagine my surprise when my order arrived in 2 days! 2 DAYS! How do you expect me to come up with a plausible story to tell my husband to cover up my internet shopping binge?!? Really, do you think this is acceptable customer service? Prompt shipping? Do you think you are truly serving your customers well with this kind of foolishness?
When my order arrived, I was irritated to find the huge amount of product enclosed. This is actually an ongoing problem which has bothered me for some time. Your products last too long! Other companies graciously sell such small amounts of their products which allows me the joy of buying over and over. And the pricing - I can’t brag about how much my makeup costs to impress the “cool” mommies on the playground! We all know that debt is a sign of success in this day and age, and at your prices bankruptcy is very far away. Shame on you.
Free samples?!?! Shocking. There is nothing else I can say about this.
I believe you are putting your own needs before your customers’. Offering high quality products at affordable prices with excellent customer service seems quite selfish on your part. I - I beg you to rethink your practices. You are forcing your customers to expect a certain level of service which might not be offered elsewhere - is that fair?!? Mediocrity is an admirable goal and one worth thinking about.
Sincerely,
Tamera
(with tongue firmly in cheek)
